Product - App Privacy Policy

Products Privacy Policy

VIMAR S.p.A. protects the privacy of the end consumers who purchase a Vimar product (hereinafter, the “Persons concerned”) by taking all the appropriate measures for the protection of personal data under the provisions of the law. VIMAR S.p.A. guarantees to the Persons concerned that the processing of the data collected using electronic means is carried out by reducing to a minimum the collection and use of personal data and identifying data, limiting the use of the same to the cases in which it is strictly necessary for the fulfilment of the purposes for which they have been collected.

The note describes the procedures used to process the information which might come into the possession of VIMAR S.p.A. when the Person concerned uses certain Vimar products connected with the Internet network, and the procedures for processing those personal data. Any “personal data” that may be collected using the technologies of VIMAR S.p.A. will be processed in conformity with EU Regulation 2016/679 (General Data Protection Regulation “GDPR”). This policy is provided pursuant to art. 13 of the General Data Protection Regulation (GDPR).

The data processing is carried out in compliance with the fundamental rights of freedom and personal dignity, with particular reference to privacy, personal identity and the right to the protection of personal data. VIMAR S.p.A. Guarantees that specific safety measures will be implemented and adhered to prevent the loss of the data, any unlawful or incorrect use of the same and/or any unauthorised accesses to the same. Pursuant to article 13 of the General Data Protection Regulation (GDPR), we hereby provide the following information:

Data Controller

The data controller is VIMAR S.p.A. with registered offices at Viale Vicenza 14, Marostica (VI) (hereinafter, “VIMAR”).

All requests and enquiries relating to the processing of personal data can be sent to the above-mentioned Data Controller, at the following addresses:

  1. Viale Vicenza, 14 - 36063 Marostica (VI)
  2. form for product - app privacy requests

Data collection

The data can only be collected by Vimar when the end consumer requests assistance from the Vimar support centre. Indeed, in this case, our service centre must ask for the credentials needed in order to access the products to be provided so that it can intervene and resolve the problem reported by the Person concerned. Without this information, our support centre cannot intervene and resolve the problem identified by the Person concerned.

Once the problem has been resolved, every Person concerned must change the password to restore the level of security protecting their data.

Every Person concerned is responsible for guaranteeing and verifying the ownership and safekeeping of their access credentials. These credentials must be changed later, each time the Vimar Support Centre intervenes.

Purpose of Data Processing

The personal data are only processed for the purpose of resolving the problem for which the Person concerned requests intervention. 

Retention of Information

Personal data will be retained for the time necessary to ensure the proper provision of the services offered by VIMAR. After this period the data will be deleted.


By using the Support Centre, and providing the password with which the same can enter and proceed in carrying out the relative maintenance activities, the Person concerned gives their consent for VIMAR to collect and use their information, in line with the terms and conditions established herein. The data will only be processed for the purpose of performing assisted maintenance procedures on the installed product. The Person concerned must change the password when the maintenance session ends.

If VIMAR S.p.A. decides to change this privacy policy, which it can do at any time and without any prior notice, these changes will be published on this page. We recommend that you periodically check this page of the Website to learn about any changes to this privacy policy.


Rights of the persons concerned

Finally, we remind you that pursuant to articles 15 to 20 of the General Data Protection Regulation (GDPR), the persons concerned have the right to:

1. Access their data and obtain confirmation from the Data Controller of the existence or non-existence of personal data and their communication in an intelligible form;

2. obtain from the Data Controller access to the information as specified in article 15 paragraph 1 of the General Data Protection Regulation and, in particular, receive:

  • a.indications regarding the purposes and procedures of the processing and on the data categories in question;
  • b. information on the subjects or categories of subjects to whom the data may be communicated or who can come to know them, in particular if these are third country recipients;
  • c. the period of retention of the data or the criteria used to determine this;
  • d. information about the reasoning applied to the processing carried out with the aid of electronic means. Receive a copy of the personal data which are subject to processing;

3. Have the data corrected without unjustified delay and have them integrated if incomplete, providing an integrative declaration;

4. Have their personal data deleted without unjustified delay and have them cancelled in the cases envisaged by article 17 of the of the General Data Protection Regulation, without prejudice to the terms set forth in paragraph 3 of the same article;

5. Have the processing restricted pursuant to article 18 of the General Data Protection Regulation;

6. Obtain their personal data in a structured form, of common use that can be interpreted using an automatic device, and provide them to another Data Controller pursuant to article 20 of the General Data Protection Regulation;

7. object, wholly or in part:

  • a. for legitimate reasons, to the processing of their personal data, even if this is related to the purpose for which they have been collected, without prejudice to the fact that failure to provide the credentials required for entering the system will make it impossible for the Support Centre to intervene;
  • b. to the processing of your personal data, for purposes regarding the provision of commercial information or the sending of advertising materials or direct selling or for carrying out market research or commercial communications.
  • c. to the sending of newsletters to their email account.

The above-mentioned rights can be exercised with a request sent to VIMAR via product - app privacy requests form or by post to the address of VIMAR S.p.A. – Viale Vicenza 14 – 36063 Marostica (VI).

Pursuant to article 15 paragraph 3 of the General Data Protection Regulation, when you request additional copies of your personal data, the Data Controller can charge a fee towards the administrative cost of fulfilling this request.


Applications Privacy Policy

The protection of your personal data is important for Vimar

By registering your personal data you will be able to access the services and features of this application. By using the services of the application, as defined below, you consent to the use of your data by us pursuant to this Privacy Policy.


The application you downloaded will allow you to access our Services.
Our Privacy Policy is valid for all registered users of the Services concerned. Our users register mobile devices, tablets etc., and use the Services made available by VIMAR.

Data control managers

Users are about to enter into a licence agreement with VIMAR, which is the data controller of the personal data provided, or collected by or for our Services.


This Privacy Policy applies to VIMAR applications, communications and services related to your registration ("Services"). If you use our Services, you accept this Privacy Policy, including our Cookie Policy.


If you use our Services, you consent to the collection, use and sharing of your personal data pursuant to this Privacy Policy (which includes our information about the cookies and other documents referred to in this Privacy Policy) and accept the Licence Agreement. We give you options that enable you to refuse consent for the processing of your personal data, but this might make it impossible to use the product to its fullest extent. If you use our Services after amendment this Privacy Policy, you accept the amended information.


We may modify this Privacy Policy and, if we make any substantial changes, we will inform you via our Services, or by other means, to give you the opportunity to review the changes before they become effective. If you disapprove the changes, you can close your account.  If you continue to use our Services after the publication or notification of changes to this Privacy Policy, we will understand that you have accepted the updated Privacy Policy.


1. What information we collect

1.1 What information is provided to us

To create an account with us, you provide us with data.


To create an account, you must provide certain information that may include your name, e-mail address and/or mobile number, the serial number of the VIMAR device and a password. If you register for a Paid Service, we will ask you for some information regarding the method of payment (e.g. credit card) and billing.
Proceed with creating your profile.


Options are available for your profile information, IP address, e-mail address etc. Profile information allows you to make the most of our Services, as well as to be found more easily by our customer service representatives. Please do NOT provide any "special" or "sensitive" data, such as the presence of disabled persons in your family or other data that requires written consent before it can be processed.

Publication and uploading

We collect your personal data when it is provided at the time of registration. The data will be used ONLY in the context of our Services.

1.2 Use of the Services

We record your visits and use of our Services, including the mobile apps.

We record usage data when you visit or otherwise use our Services, including the sites, applications and technology of the platform (e.g. our external plug-ins for the site), as well as when you view or click on content (e.g. education videos) or install one of our mobile applications. We use logins, cookies, device information and IP (Internet Protocol) addresses to identify you and record the operations performed.

1.5 Other

We are constantly improving our Services, which means that we will gather new data in future and create new ways to use it.

Our Services are dynamic and we often introduce new functions, which may require the collection of new information. If we collect substantially different personal data or significantly change the way we use your data, we will inform you and may also modify this Privacy Policy.


2. How we use your data

We use your data to provide, support, customise and develop our services.
The way we use your personal data will depend on the Services you use, the way you use those Services and your chosen settings. We use the data we keep about you to provide, support, customise and make our Services more relevant and useful for you and for others.

2.1 Access to location information

Only the “Smart” menu in our “VIEW Product” app can use location information. This only occurs if the user activates automatic functions linked to the change in location of the smartphone or tablet on which the app is installed.
In order to use the location data, the user must activate the permissions for background location sharing.
The app will never upload any significant data to the cloud and will not be used for advertising or other purposes.

2.2 Development of Services

We use the data to conduct research and development activities aimed at further developing our Services, in order to provide you and third parties with a better, more intuitive and personalised experience, increase involvement in our Services and improve them.

2.3 Customer support

We use data to help you solve problems.
We use data (which may include your communications) to investigate, respond to and resolve complaints and issues related to the Services (e.g. bugs).

2.4 Aggregated information

We use the data to generate aggregated information.

We use your information to produce aggregated information that does not identify you. For example, we may use your data to generate statistics about our users, their profession or industry, the number of views of the advertisements presented or clicked on or the demographic distribution of visitors to a site.

2.5 Security and investigations

We use data for the purposes of security, fraud prevention and investigations.
We use your data (including your communications) if we think it necessary for security purposes, or to investigate possible fraud or other violations of our Licence Agreement or this Privacy Policy and/or attempts to harm our Users.


3. How we share information

3.1 Our Services

The information you include in your profile and any content provided upon registration may be viewed by VIMAR.

3.2 Profile

Your profile is fully visible to authorised parties in cases where you request help from Customer Service: after accessing your information, Customer Service will ask you to change the password for access to the Services.

3.3 Related services

We share your data with various Services and affiliated entities.
We share your personal information with our affiliates to provide and develop our Services. We internally associate the information between different Services covered by this Privacy Policy.

3.4 Service providers

We may employ third parties to help us with our Services.
We use third parties to help us provide our Services (e.g. maintenance, analysis, review, payments, fraud detection, marketing and development). These third parties will have access to your information, to the extent reasonably necessary to perform the above activities on our behalf, and are obliged not to disclose or use it for other purposes.

3.5 Legal disclosures

We may have to share your data when we believe it is required by law or to protect your and our rights and security.
There could be a need for us to disclose your personal information where required by law, by a subpoena or in legal proceedings, or if we believe in good faith that such disclosure is necessary in order to (1) investigate, prevent or bring legal action in relation to illegal, effective or suspected activities, or assist a judicial authority; (2) execute contracts between us and you, (3) investigate and defend you in connection with any third party claims or accusations, (4) protect the security or integrity of our Service (for example through shares with other companies that face similar threats); or (5) exercise or protect the rights and security of VIMAR, employees or others. We try to inform users about legal requests to disclose their personal data when we consider it appropriate, unless this is prohibited by law or by a court order or when the request is an emergency. We may challenge such requests when we believe, at our discretion, that these requests are excessive, vague or lacking the necessary authority, but we do not promise to challenge every request.

3.6 Changes in company control or company sales

We may share your data should VIMAR be acquired by third parties, but it will continue to be used in accordance with this Privacy Policy.
We may also share your personal data as part of a sale, merger or change of corporate control or in preparation for any such event. Any purchasing entity will have the right to continue using your data, but only in the manner envisaged in this Privacy Policy, unless otherwise permitted by you.


4. Your choices and your obligations

4.1. Data retention

We keep your personal data for as long as your account is open.

We will retain the personal information you provide to us while your account is active or, if necessary, to provide you with our Services.

4.2 Rights of access and control of your personal data

You may access your personal data and delete it. You have several options for deciding how your data will be collected, used and shared.

There are several options for collecting, using and sharing data, including the deletion or correction of the data included in your profile and the verification of its external visibility.


5. Other important information

5.1. Security

We monitor security breaches and try to prevent them. Please use the security features available in our Services.

We implement security protections designed to protect your data, such as HTTPS. We regularly monitor our systems to detect possible vulnerabilities and attacks. However, we cannot guarantee the security of all information sent to us. There is no guarantee that this data is inaccessible or cannot be revealed, altered or deleted due to the breach of one of our protective measures, whether physical, technical or operational in nature.

5.2. Transfers of cross-border data

We store, use and process your data in Italy, Ireland, Germany, the Netherlands and Switzerland. VIMAR adheres to the principles of the EU-US Privacy Shield.

5.3. Contact information

You can contact us or use other options to resolve any complaints.
If you have any questions or complaints regarding this Privacy Policy, please visit our website first.



Amended on 06/04/2021