Questions and answers on "Video door entry systems"

FAQ (Frequently Asked Questions)

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Open the menu, select Settings/WI-Fi Mobile devices/Operating mode and set to ON.

  • Check that the Wi Fi password has been entered
  • Check whether the automatic address allocation function (DHCP) is activated in your home Router and whether there are any available addresses that have not been allocated.

  • Check whether the Router has access to Internet (Data)
  • Try connecting 40507 on a Wi Fi network directly generated by the router (not an access point connected to the home router)
  • Using an App such as Wi Fi Analyzer, check whether the WL radio channel of the router is disturbed by another Wi Fi network that uses the same channel. If so, move the radio channel set in your Router to a channel that is not disturbed.
  • Check whether the operator of your ADSL line at home blocks the transit of SIP packets
  • Try and select the connection of the monitor to the Cloud using a Smartphone as a Hotspot
  • Try restarting the monitor

  • Check that the function “Forward call” is enabled
  • Check that the “Cloud” on the Wi-Fi symbol is green
  • Check that the data or Wi-Fi connection is active on the Smartphone
  • Check that the ADSL line/Wi-Fi is working properly

Deactivate the data connection on the Smartphone and activate Wi Fi on the same network set in the monitor code 40507

Adjust the video optimisation control of the TAB in the advanced Wi Fi system/options menu

Yes

Yes, except for some Due Fili Kits (e.g. 68IG/… )

it is possible to use standard flush mounting boxes (art.9191,9192,9193, according to dimensions)

The MASTER unit is recognized through the internal device identification procedure. The voice unit is active on the MASTER panel. If necessary you can force a panel to be the MASTER via a manual procedure or Saveprog.

Encoding the main ID code: 1_ Lift the handset and press the Bell and Self-start buttons, holding them down until the Bell button starts to flash. 2_ Release the buttons. 3_ Within 5 seconds from release, press the Lock button and hold down until a warning beep is given from the indoor station, and communication between this and the external electronic unit has been established. 4_ Release the Lock button. 5_ Press the button (which?) or type in the code you wish to assign into the entrance panel.  Encoding the secondary ID code: Lift the handset and press the Bell and Self-start buttons, holding them down until the Bell button starts to flash. 2_ Release the buttons. 3_ Within 5 seconds from release, press the Lock and Self-start buttons and hold down until a warning beep is given from the indoor station, and communication between this and the external electronic unit has been established. 4_ Release the Lock and Self-start buttons. 5_ Press the button (which?) or type in the code you wish to assign into the entrance panel.

Encoding the main ID code: 1_Remove the door entry phone cover. 2_Press and hold the down the RESET button. 3_At the same time press and hold down the Lock button. 4_ Release the RESET button and continue to hold down the Lock button. 5_After 2 seconds the door entry system will give off an acoustic signal and communication will be established with the panel. 6_Release the Lock button. 7_Now, on button panels, press the call button corresponding to the door entry unit, while for alphanumeric panels digit the call code and press the “BELL” button. 8_If the system already has a door entry unit with the same ID code associated, the panel will give off a low acoustic signal. Repeat the operation starting from point 2. 9_Otherwise the code will be associated correctly to the door entry unit and communication will be terminated.                                                                                                                                          Encoding the secondary ID code: 1_Remove the door entry phone cover. 2_Press and hold the down the RESET button on the door entry unit. 3_At the same time press and hold down the Lock button and the Self-start button (ATTIV, top right), along with the RESET button. 4_ Release the RESET button, continuing to hold down the Lock and Self-learning buttons 5_After 2 seconds the door entry system will give off an acoustic signal and communication will be established with the panel. 6_Release the Lock button and the Self-start button. 7_Now, on button panels, press the call button corresponding to the "group leader" door entry unit, while for alphanumeric panels digit the "group leader" door entry unit call code and press the “BELL” button.

Reset procedure: 1_ press and hold down the Talk/Listen button 2_ At the same time, press the Self-start button and hold down until the red mute led on the front starts to flash. 3_ Release the buttons. 4_Press and hold down the Self-start button until a long acoustic signal is heard. 5_ During the acoustic signal, release the Self-start button and press the Lock button. 6_ Release the Lock button.

Reset procedure: 1_ press and hold down the Speakerphone button; 2_ At the same time press the Self-start button and hold down until the Bell button starts to flash. 3_ Release the buttons; 4_Press and hold down the Self-start button until a long acoustic signal is heard. 5_ During the acoustic signal, release the Self-start button and press the Lock button. 6_ Release the Lock button.

We recommend you watch the video tutorial, clicking on the following link:

 http://www.elvox.com/it/it/tutorial-per-la-configurazione-del-videocitofono-7200-5491152.html

 

Encoding the main ID code: 1_ Lift the handset and press the Bell and Self-start buttons, holding them down until the Bell button starts to flash. 2_ Release the buttons. 3_ Within 5 seconds from release, press the Lock button and hold down until a warning beep is given from the indoor station, and communication between this and the external electronic unit has been established. 4_ Release the Lock button. 5_ Press the button (which?) or type in the code you wish to assign into the entrance panel.  Encoding the secondary ID code: Lift the handset and press the Bell and Self-start buttons, holding them down until the Bell button starts to flash. 2_ Release the buttons. 3_ Within 5 seconds from release, press the Lock and Self-start buttons and hold down until a warning beep is given from the indoor station, and communication between this and the external electronic unit has been established. 4_ Release the Lock and Self-start buttons. 5_ Press the button (which?) or type in the code you wish to assign into the entrance panel.

You must remove the bridge M under the white screen-printed protection under the panel circuit.

Encoding the main ID code: 1_ press and hold down the Talk/Listen button 2_ At the same time, press the Self-start button. Hold the buttons down until the Bell button starts to flash. 3_ Release the buttons. 4_ Within 5 seconds from release, press the Lock button and hold down until a warning beep is given from the indoor station, and communication between the indoor station and the external electronic unit has been established. 5_ Release the Lock button. 6_ Press the button or type in the code you wish to assign into the entrance panel.  Encoding the secondary ID code: 1_ press and hold down the Talk/Listen button 2_ At the same time, also press the Self-start button. Hold the buttons down until the Bell button starts to flash. 3_ Release the buttons. 4_ Within 5 seconds from release, press the Lock and Self-start buttons and hold down until a warning beep is given from the indoor station, and communication between the indoor station and the external electronic unit has been established. 5_ Release the Lock button. 6_ Press the button or type in the code you wish to assign into the entrance panel.

To configure an "intercom" call, just follow the following steps: - Simultaneously press and hold the SPEAK/LISTEN ("speaker" system) and AUTOSTART ("square" symbol) - wait for the red LED to turn on and start flashing - release the SPEAK/LISTEN and AUTOSTART buttons - press and hold the CALL (1, 2, 3, 4, 5 or 6) buttons that you wish to program for intercom calls - wait for the “chime” and then release the CALL button - you have 30 seconds to press the LOCK button ("key symbol") on the intercom or video intercom that you want to associate with the call button you have chosen The above instructions are valid for item numbers: 6611, 6611/AU, 6711, 6711/AU

To set the primary identification code, follow these steps: - Simultaneously press and hold the SPEAK/LISTEN ("speaker" system) and AUTOSTART ("square" symbol) - wait for the red LED to turn on and start flashing - release the the SPEAK/LISTEN and AUTOSTART buttons and press and hold the LOCK button ("key" symbol) - wait for the “beep” and then release the LOCK button - you have 30 seconds to press the button on the main plate that you want to associate with the intercom you are configuring, or enter the code if the plate has an alphanumeric keypad. To set the secondary identification code, follow these steps: - Simultaneously press and hold the SPEAK/LISTEN and AUTOSTART buttons - wait for the red LED to turn on and start flashing - release the SPEAK/LISTEN and AUTOSTART buttons - press and hold the LOCK and AUTOSTART buttons - wait for the “beep” and then release the LOCK and AUTOSTART buttons - you have 30 seconds to press the button on the main plate that you want to associate with the intercom you are configuring, or enter the code if the plate has an alphanumeric keypad. Note: you can only manually encode up to a maximum of 3 units. Beyond this, you need to use the ELVOX configurer or the SaveProg software. The above instructions are valid for item numbers: 6601, 6611, 6621, 6701, 6711, 6721, 6601/AU, 6611/AU, 6701/AU, 6711/AU To download the guide for programming which shows how to set the basic configurations Video door entry systems series: Two-Wire, for the Giotto Series, Petrarca, 6600, 6800 and 7200, simply click on this link: Due Fili visual programming guide

The video door entry modules and intercoms in the 6600 Series can be programmed in two ways: The "master" configuration is used to program the "main" video door entry module (or intercom) in the system. A video intercom is defined as "main" when: - it is the only Video intercom or Intercom unit in the system. - for a call which is connected to multiple video door entry units: one of them will be identified as "master" and the other (connected to the same call) as "secondary". The "slave" configuration is therefore used to program the "secondary" video intercoms or intercoms.

To set the primary identification code, follow these steps: - unhook the handpiece and remove the front cover. - press and hold the RESET button (situated above the lock plate) - press and hold the LOCK button along with the RESET button. - release the RESET button but continue to hold the LOCK button for an extra 2 seconds - wait for the “beep” (you will hear it after 2 seconds) and then release the LOCK button - (the intercom is now active and enters communication with the main plate) - you have 30 seconds to press the button on the main plate that you want to associate with the intercom you are coding To set the secondary identification code, follow these steps: - unhook the handpiece and remove the front cover - press and hold the RESET button (situated above the lock plate) - press and hold the LOCK and AUTOSTART buttons simultaneously along with the RESET button. - release the RESET button but continue to hold the other buttons - wait for the “beep” (you will hear it after 2 seconds) and then release the LOCK and AUTOSTART buttons - (the intercom is now active and enters communication with the main plate) - you have 30 seconds to press the button on the main plate that you want to associate with the intercom you are coding (already set with the primary ID) Note: you can only manually encode up to a maximum of 3 units. Beyond this, you need to use the ELVOX configurer or the SaveProg software. For more details on the coding of the Petrarca Series Intercom part no. 6209, you can download the installation manual by clicking on this link: Instructions art. 6209 To download the visual guide for programming which shows how to set the basic configurations Video door entry systems: Two-Wire, for the Giotto Series, Petrarca, 6600, 6800 and 7200, simply click on this link: Due Fili visual programming guide

Set the primary identification code as follows:

  • pick up the handset
  • hold down the RESET button (black button on the lower part of the monitor near the handset cable outlet)
  • hold down the LOCK button (the first of the three vertical buttons on the front of the video door entry unit)
  • release the RESET button
  • wait for the “beep” (after approx. 2 seconds) and then release the LOCK button
  • (the monitor and the video door entry audio system now come on and communicate with the main panel)
  • press the button on the panel within 30 seconds to call the video door entry unit being encoded
  • if the identifier has been set correctly, the video door entry unit will emit a "beep" 2 seconds after pressing the button on the plate, and will then switch off.

Set the secondary identification code as follows:

  • pick up the handset
  • hold down the RESET button
  • press LOCK and AUTO-ON (the button with the square symbol) and hold down together with the RESET button
  • release the RESET button
  • wait for the "beep” (after approx. 2 seconds) and then release the LOCK and AUTO-ON buttons
  • (the monitor and the video door entry audio system now come on and communicate with the main panel)
  • press the button on the panel within 30 seconds to call the video door entry unit being encoded
  • if the identifier has been set correctly, the video door entry unit will emit a "beep" 2 seconds after pressing the button on the plate, and will then switch off.

Important: manually, it is only possible to encode up to a maximum of 3 units. For more units, use the Elvox programmer or the SaveProg Software.

Please refer to the "secondary ID" encoding procedure in the instructions.

No, encoding can only be performed from the Master panel.

Yes, you should remove the jumper SA from the panel to enable the internal monitors to be turned on.

If you have a floor line with video distributors, you should remove the terminations from all of them except for the last one (jumper present in the active and passive distributors).

If you have an in/out configuration, you should remove the termination jumpers from all the monitors/interphones except for the last one.

Check that there is a jumper between terminals +12 and Vled on the panel's terminal block.

On an Elvox Two-Wire system there must always be only one master entrance panel (factory set) and the others must be programmed as slaves. In order to do this, you need to assign an ID to the secondary entrance panel following the instructions supplied with the product.

You should read around 28 V D.C. at any point on the bus.

It means that the call button is not associated with any audio/video door entry units.

Check that the microphone is correctly positioned on the panel. Its output must point downwards. Calibrate the volume controls on the front of the panel.

No, you need to follow the "secondary" identification encoding procedure described in the instructions.

If, when a button is pressed, the device emits a dull beep this indicates that it is encoded, if however it emits three beeps this indicates that it is has not been assigned a code.

From 2 to 15, as the Two Wire system considers the interface as a secondary entrance panel

Up to 14 entrance panels

Up to 200 devices in total (audio door entry phones or video door entry phone).