Questions and answers on "By-me building automation system / Well-contact / Products"

FAQ (Frequently Asked Questions)

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Can a system have multiple reception locations?

Yes. You need to purchase a "Client" package in addition to the main software for each additional work centre. (max one Client for Light and Basic version)

What can I control with the actuators located on the devices?

In the external transponder reader, the internal transponder reader and the thermostat, you can control a maximum load of 24V, 2A (see instruction sheets). While for the Input/Output module, the relays control a maximum 240V, 16A (see instruction sheets).

How many actuators do I need for managing a three-speed fan coil unit?

You need to install a simple actuator for each speed, so there should be 3 relay actuators available in the system, one for each speed of the fan coil.

Can the products be installed outside?

No. The devices are for internal use with operating temperature ranges between +5 °C / +45 °C.

Where can I find the technical characteristics of individual devices?

It is possible to download the instruction sheet and programming manual of each Well-Contact Plus device directly from the site in the Products/Online Catalogues section entering the code of the desired article.

If I have to install a system, how can I have the system commissioned?

After purchasing the equipment, an experienced programmer (Service Provider) is required for the commissioning of the system and the installation/configuration of the software on the PC.

What kind of additional power is accepted by the devices.

The supply must be 12 VAC/VDC.

Can I use the second pair of the BUS cable to bring additional power to the devices?

Yes. It is preferable, however, to run a separate cable in case you also need to manage the power for the electric locks.

Do the devices require the connection of a BUS cable only?

No. The external and internal pocket readers require an additional power supply.

What kind of facility is the system recommended for?

For all complex systems where supervision of multiple functions and full access management is required, such as hotels, gyms, etc..