Questions and answers on "By-me building automation system"

FAQ (Frequently Asked Questions)

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Can the corridor display (article 02097.1) display advertising images?

Yes. The corridor display can be configured to display a sequence of images. For all the details see the instruction manual.

Can I customise the corridor display (article 02097.1) with the ward names?

Yes, they can be customised following the steps given in the instruction manual.

Can I place 2 or more room devices (NC contacts) in series on an MDV or MCS 8 input?

Yes, it is possible. This will however lose the ID position of a call lead disconnection. Warning: it is not possible to connect more than two reassurance leds in parallel.

Are there any rules to comply with for the installation and programming of 8-channel MCS modules, article 02096?

Inputs and outputs are independently settable according to the required function but they must all be configured in the same ward.

Can I replace an MD with the new antibacterial MD?

Yes, the new display modules are compatible with existing systems, taking a few precautions with the wiring and configuration.


What do I need to install the new warning light assembly (article 02084)?

The LED light (article 02084) can be installed on surface and flush mounting in a 3-module box (article V71303).

Can I have a Call-way system without ADL EF (article 02094)?

The lack of ADL does not compromise the basic call functions, the but the operation of the system without ADL is not recommended. Without the ADL EF device the system will not comply with the VDE regulation. In Call Way systems without ADL EF, the yellow led on the display modules will flash to indicate the lack of communication with the line coupler (article 02094).

Can I programme old and new MD modules on the software?

Yes, but using the new software, version 2.5

How can I recover the ADL EF IP address (article 02094)?

Article 02094 is configured using the network connection and software such as “Device Installer” by Lantronix.

With software version 2.5, the speech synthesis is in English, how can I set it in Italian?

Yes, to set up the Italian language it is necessary to install the PC OS voice assistant in Italian.

How can I set the COM communication port on the software version 2.5?

In the new software version 2.5 of Call-way, when using the protocol converter (article 02091) it is possible to set the COM port directly from the menu: Configuration_System_Serial port.

Can I use an RS232/USB adapter to connect the 02091 protocol converter?

No, there is no guarantee that it will function, we recommended using a PCMCI card with RS232 output for these purposes.

Does the Call-way software run on Microsoft Windows 10 platform?

Only the new version 2.5

Download the technical library of Call-way

Call way schemes and help

Does the Well-Contact (ehotel) software work with Microsoft Windows Vista or Windows 7?

The Well-Contact (ehotel) software work with Microsoft Windows XP, Vista, Seven, 8 , 8.1 e 10.

Minimum characteristics required for the PC:

Each Well-contact Suite software has specific PC minimum requirements. It is possible to retrieve the required requirements from the PC in the "installer manual" available for each software item.

Can I interface the Well-Contact software with other systems in hotels like management, climate control, etc.?

The Well-Contact software can interface with some systems in the hotel industry. For more details on which software, and the procedures to follow for integration, please contact our number 0424 488500.

I can't create the smart cards.

In these cases, you should restart the PC.

Can a system have multiple reception locations?

Yes. You need to purchase a "Client" package in addition to the main software for each additional work centre. (max one Client for Light and Basic version)

Where can I download the VD file for programming Well-Contact devices with ETS?

Directly from our website under Software.

What can I control with the actuators located on the devices?

In the external transponder reader, the internal transponder reader and the thermostat, you can control a maximum load of 24V, 2A (see instruction sheets). While for the Input/Output module, the relays control a maximum 240V, 16A (see instruction sheets).

How many actuators do I need for managing a three-speed fan coil unit?

You need to install a simple actuator for each speed, so there should be 3 relay actuators available in the system, one for each speed of the fan coil.

Can the products be installed outside?

No. The devices are for internal use with operating temperature ranges between +5 °C / +45 °C.

Where can I find the technical characteristics of individual devices?

It is possible to download the instruction sheet and programming manual of each Well-Contact Plus device directly from the site in the Products/Online Catalogues section entering the code of the desired article.

If I have to install a system, how can I have the system commissioned?

After purchasing the equipment, an experienced programmer (Service Provider) is required for the commissioning of the system and the installation/configuration of the software on the PC.

Does purchase of the Well-Contact products need special Software for programming and operation?

Yes. For the programming of the products you need the ETS software used for all standard KNX devices. While for the creation of the smart cards and system supervision, the Software Well-contact Suite.

What kind of additional power is accepted by the devices.

The supply must be 12 VAC/VDC.

Can I use the second pair of the BUS cable to bring additional power to the devices?

Yes. It is preferable, however, to run a separate cable in case you also need to manage the power for the electric locks.

Do the devices require the connection of a BUS cable only?

No. The external and internal pocket readers require an additional power supply.

What kind of facility is the system recommended for?

For all complex systems where supervision of multiple functions and full access management is required, such as hotels, gyms, etc..

Minimum PC characteristics:

- Pentium 3 and above - 256 MB Ram - Platform: Microsoft Windows 7, 8  e 10 (only with software version 2.5) - 100 MB of Hard Disk space.


Can I have multiple PCs in a single Call-way system?

Yes. In the Pc multiple stations configuration, only one Pc (main) can perform operations on the Call-way system. The other PCs (secondary) become the remote viewers of the main PC. This characteristic implies the existence of a local network to which connect the PCs involved in the supervision.

If the modules on an ON-LINE or VDE system shows the room number instead of the time, is it correct?

This indicates a communication problem between the Display Module and the PC, so check if the PC is running (with the program started) and that all the terminals are connected correctly on the deployed modules.

During the system self-recognition process, some modules are not seen by the program.

Check the correct connection (input-output) across all Display Modules, remember that the system does not work in star or in parallel connection formats. Also verify that the data line of each line is open, i.e., terminating on the last Display Module and not in a closed loop.

What support relay do I need to link light controls operated from a keypad?

It is possible to connect up to two relays for each keypad. The relay should be chosen according to the load to be controlled, the only advice is to use a relay with a 24 V coil.

What kind of cable should I use for the connection of the call buttons and door lights to the module?

Telephone cable, multi pair cable, UTP cable cat.3, SELV cable with 0.50 mm² (Ø = 0.8 mm) section. Maximum load for external lights 3 x 250 mA Maximum, 3x3W/24VDC.

Can I connect multiple call buttons in parallel on the same input on the module?

Yes. No more than 2 call buttons per input due to the consumption of the assurance indicator lights on the devices.

In an ON-LINE system, if a voice call to mobile, DECT or paging device is required, what devices will I need?

You need at least one Telephone Coupler, part no. 02093 in the system. The system is only compatible with DECT and Paging systems that use the transmission protocol ESPA 4.4.4.

If I use the system in ON-LINE mode, does the PC always have to be connected to the system?

Yes. In this mode, the PC must be running and connected to the system through the protocol converter, part no. 02091.

Is there a buzzer on the Display Modules that sounds when there is a call?

Yes. All Display Modules are equipped with a buzzer.

How many calls can be viewed on the DM?

The maximum number of events recordable on a Display Module is 5. In OFF-LINE mode, successive events appear only when at least one of the previous 5 has been serviced. In ON-LINE mode, all the events are visible on Call-way management software, while the DM shows only the first 5 events not yet serviced. If a higher priority arrives in On-LINE mode, it is displayed first (the other calls are not lost, however).

If I install a system in ON-LINE mode, how many cables do I need?

In this mode, you need a power cable and a sheathed pair FTP 5e for data transmission, a sheathed pair FTP 5e for voice (if applicable) and a sheathed pair FTP 5e for announcement/music channel (if applicable)

If I install a system in OFF-LINE mode, how many cables do I need?

You need a power cable and a sheathed pair FTP 5e for data transmission.

What kind of cable should I use for connecting to the display to the main BUS line?

A twisted pair Cat. FTP cable. 5e scheme for data, and if it also has voice coms, 2 pairs of another Cat. FTP cable 5e screen for Voice and Announcements. Alternatively, you can use a single cable type S/STP Cat.5e (4 twisted pairs individually sheathed). Power on a separate 2 x 2.5 mm² cable.

What are the differences between the OFF-LINE and ON-LINE system modes?

In the OFF-LINE configuration, the system allows for the management of simple assistance calls without any discrimination and does not allow functions with voice and audio. In the ON-LINE configuration, the system provides diversification of the type of call from the modules (normal, assistance, code-blue, fault) in addition to managing intercom/telephone call types as well as the diffusion of the announcement/music channel. Moreover, the software in the latter mode allows the management of profiles/scenarios, different operations based on time periods, recording of system events and other functions useful for the management of the patient.

For the Netsafe structured cabling, what are the distances limits for connection?

The maximum distance between the the socket in the main cabinet-and the corresponding socket near the work place is 90 m, the maximum total length between patch cords and connection to the user equipment is 10 m (5 +5).

How many RJ45 sockets are advisable for an open plan office?

Each work place must have access to at least two RJ45 jacks, normally positioned every 7-8 m2.

What is the difference between the RJ 45 Cat 5 or 5e cabling and T 568A and T 568B?

The two types of socket differ in their wiring schemes at the terminals, but there is no difference in performance. Each terminal is identified by a colour, which should match the colour of the connected cable. In Italy, wiring type T 568B is normally used. Vimar sockets mostly have universal wiring T 568A/B.

Do the Idea and Plana series provide sockets for data transmission?

Yes, a wide range. Netsafe, a complete system for structured cabling, that as well as offering RJ45 cat.5e and 6 sockets coordinated with the idea, Plana and 8000 series, also provide the patch panels and cords, wall cabinets, floor cabinets and cables. In the signal jacks range, the RJ45 sockets are suitable for Category 5e and 6 data transmission, and sockets with AMP connectors, AT&T, Panduit and ReichleDe Massari. There's also a wide range of adapters to complete the installation of data networks, built with connectors manufactured by industry leaders, covering 80% of the market in this sector: IBM, Pouyet, AMP, IBM, ReichleDe Massari, Panduit, Infra+.